terms & conditions
Scent from Heaven Conditions of Sales
4. Payment and Security
5. Prices and VAT
6. Cancellations and Returns
8. VAT Queries
9. Complaints Procedure
Address for any returns or comments:
Please email for return address details or, to share your comments.
At Scent from Heaven, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time.
It is our aim that ordering from this site is a straightforward and pleasant experience. Your satisfaction is paramount, we want you to enjoy our products and be happy with our service.
We would like to draw your attention to our order processing & shipping procedures in particular. In essence, when reading the terms & conditions you will see that we require a period for packing in addition to the time taken for delivery.
In general, we aim to have your order delivered to you within a week to 10 days, depending upon the content. Parcels are then sent on a 3 to 5-day delivery service depending upon your location in the UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for the turnaround of your order during November and December and 7 working days at all other times.
You have to be 18 or over, to place an order and we require your name, your email and your choice of candles.
Once you have placed an order, you will receive an email confirmation within 24 hours, one within 24 hours of your order being dispatched.
An order for your choice of candles will only be placed, once the payment has been received.
In general, we aim to have your order delivered to you within 7-10 days.
Parcels are then sent on a 3 to 5-day delivery service depending upon your location in the UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for the turnaround of your order during November and December and 7 working days, at all other times.
Events beyond our control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.
The impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
The impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations or restrictions of any government.
After placing your order, you will receive an invoice and email in confirmation. Please note that your order will only be accepted and placed, when you transfer the funds. An email will be sent when the order has been dispatched.
For UK orders (i.e. orders to be delivered to a UK address), once we accept your order, a contract to purchase and deliver products takes effect between you and Scent from Heaven.
The contract between you and us, is legally binding. Your order constitutes an offer to us, to buy a product. This does not affect your statutory rights. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer whom we have suspended.
Ownership of the products will only pass to you when we have received full payment.
A person who is not partie to the contract, shall not have any rights under, or in connection with it.
By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
4. Payment and Security
We send an invoice via email and payment is made via bank transfer and taken in pounds sterling (GBP). You will be liable for any postage and packing, plus any customs and taxes due, incurred via shipping internationally.
How to get in touch
We invite you to email us in the ''Contact Us'' page with your queries or comments, or to email us at
Our prices, are in pound sterling (£ GBP) You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Please note that offers are subject to availability and may end before originally advertised.
6. Cancellations and Returns
You have the right to cancel your order before we despatch it (orders are normally despatched within 7 -10 days) or, in the case of UK deliveries, before products are collected by our delivery partners.
Please email us to let us know about the cancellation on email@example.com. Should you need to return your order to us, it must reach us within 21 days from the day on which you received it. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days from receiving a cancellation notice.
If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products.
All damages are required to be reported to us within 7 days of receipt of the goods. If the products are faulty or damaged we require photographic evidence to be sent to us then we can assess the situation and issue a credit note or replacement if applicable.
In the event of damaged or faulty products, we will pay for additional postage costs once photographic evidence has been accessed.
Please email for return address details.
See our ‘Cookies’ page.
8. VAT Queries
Delivery costs will be added to your order and the final total will include VAT calculated on your products and the cost of delivery.